Frequently Asked Questions
How do I calculate the size of my order?
Pieces that can be made in multiple sizes have their measurements specified in the item description. Some pieces are one size fits most.
If you have any questions about size or measurements, please email us at info@lbylilo.com
How do I know which color to select?
At L by Lilo, we have a wide variety of colors so you can wear a unique piece of jewelry made just for you.
Below you can see all the available colors and their names.
IMPORTANT: Not all jewelry comes in all colors, as this will depend on the size and shape of the crystal.
What payment methods are available?
- Card
- Bank Transfer
- PayPal
- Bizum
- Klarna (Payment in installments)
- Cash on Delivery
Can I modify or cancel my order?
Orders can be modified and canceled manually through the order history in 'My Account'.
If this option is disabled, it means that the order has already been prepared and shipped.
We cannot modify an order once it has been manufactured and/or shipped; this includes changing the size or color of an item, removing or adding an item, or changing the shipping address.
Can I send the order to someone else?
The delivery address for online purchases can be any you choose.
How is my order presented?
We always ship our jewelry in a box with a lid and inner cushioning. When shipped by courier, it's always protected in padded envelopes or boxes lined with tissue paper. Most pieces include a cloth for cleaning your jewelry.
You can indicate that it is a gift during the purchase process and attach a personalized message!
How long will it take for my order to arrive?
If you place an order for standard products, it will begin processing the day after payment is made. You have up to 3 calendar days to make your payment.
Once the order leaves the workshop, it will take between 24 and 48 hours (in mainland Spain). See more shipping times HERE .
What should I do if I receive a defective package or order?
We apologize if, unusually, you received a product in poor condition. Please contact us by sending an email to info@lbylilo.com
We will contact you to resolve the issue as soon as possible.
How do international orders work?
We ship worldwide. L by Liló is not responsible for customs clearance or any associated taxes, which may apply to international orders.
What material are the bases of the crosses and medallions made of?
We've modified the bases of the crosses and medallions, and now we've gold-plated them. We've decided to improve the quality and service to compensate, so you don't have to constantly clean them.