Terms of Service – Mobile Messaging (SMS and WhatsApp)

Last updated: 10/22/2025

1. Program Description

L BY LILO offers a mobile communication program via SMS and/or WhatsApp to inform you about orders, cart reminders, new releases, promotions, stock alerts, and customer service.

2. Message Types

• Transactional: order confirmations, shipping/delivery updates, and issues.
• Cart Reminders: timely messages when you start a purchase and don't complete it.
• Marketing: news, new releases, discounts, and personalized recommendations.

3. Frequency

Frequency is variable. For abandoned carts, between 1 and 3 reminders per event. For marketing, typically 1–4 messages per week, which may increase during special periods (e.g., sales or Black Friday). You can manage or cancel at any time.

4. Consent and Eligibility

By subscribing, you provide your number and agree to receive messages from L BY LILO. Consent is not a condition of purchase. The service is intended for individuals over 16 years of age. If we detect an incorrect subscription, we may cancel it.

5. Costs and Availability

Standard charges from your carrier may apply for sending/receiving messages. Availability may be affected by your carrier and/or coverage; L BY LILO is not responsible for delays or technical failures beyond its control.

6. Opt-Out and Help

• SMS: Reply STOP to cancel. For assistance, reply AYUDA or HELP.
• WhatsApp: Type BAJA or STOP to cancel. For assistance, type AYUDA.

You can also request to unsubscribe by writing to info@lbylilo.com or managing your preferences using the links included in our communications when available.

7. Privacy and Data

We process your data in accordance with GDPR/LOPDGDD and our Privacy Policy. We may process identification and contact information (phone number, name), transactional data (e.g., order status), interaction metrics (opens, clicks), and technical data (date/time, message identifiers). We retain evidence of consent and opt-outs.

8. Providers and Transfers

We use messaging and marketing platforms (e.g., Shopify/Klaviyo/SMS provider/WhatsApp Business) that act as data processors. If they provide services outside the EEA (e.g., USA), we apply appropriate safeguards (SCCs/DPF). We do not sell your data.

9. Profiling

We may perform segmentation (e.g., purchase history, message interaction, cart status) to personalize content and offers. You can object by sending an email to info@lbylilo.com.

10. Modifications

We may update these terms. We will publish the current version with its update date. If the changes are substantial, we will notify you through reasonable channels.

11. Contact

L BY LILO, S.L. — C/ Av. Vía Augusta, 15, Edificio A1, Planta 1, Despacho 16, Sant Cugat, Barcelona (Spain) — CIF B06811749 — Tel. +34 662 143 584 — info@lbylilo.com

Consent Snippets (form/landing)

Automatic Responses (keywords)

Welcome to L BY LILO! 💛 You will receive news, cart reminders, and offers. STOP/BAJA to cancel. AYUDA for assistance. Standard charges may apply.
    

L BY LILO Assistance: write to us at info@lbylilo.com or reply to this message with your question. STOP/BAJA to cancel.
    

You have canceled communications from L BY LILO. We're sorry to see you go 💛. If it was a mistake, reply ALTA to re-subscribe.
    

Your selection is still waiting for you at L BY LILO ✨ Complete your order here: {link}. STOP/BAJA to cancel.